Commons Desk Operations Team Leader; CSR

Commons Desk Operations Team Leader (CSR) page is loaded## Commons Desk Operations Team Leader (CSR) locations:
Penn State University Parktime type:
Full time posted on:
Posted Todayjob requisition :
REQ #
** APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete .###

** Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see .**###   
** POSITION SPECIFICS
** We are seeking a
** Customer Service Representative (CSR)
** to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors.
** LOCATION / SCHEDULE
*** Overnight Position - Typical work schedule is Sunday-Thursday 11:00pm - 8am (Friday and Saturday off), with some variation for special events and summer operations.
* Work location may vary between the six Commons Desks Operations as necessary for coverage and duties.
** RESPONSIBILITIES
* ** Processing USPS mail and package deliveries; forwarding USPS mail
* Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
* Submitting work orders for core changes
* issuing temporary , reviewing digital door access information to troubleshoot
* Processing payment for various transactions using register system and maintaining a cash drawer
* Processing loaner room key sign-outs and core changes
* Processing sign-outs of recreational equipment, cleaning supplies, etc.
* Tracking and handling Lost and Found items per University policy
* Communicating policies and procedures to customers and student employees.
* Requires the operation of various office equipment and computer systems.
** MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
** General Equivalency Diploma (GED) or High School (HS)
No prior relevant work experience required; previous relevant work experience accepted in lieu of education.

Required

Certifications:

None###   
** BACKGROUND CHECKS/CLEARANCES
** This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.###  

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
** SALARY & BENEFITS
** The salary range for this position, including all possible grades, is $31,600.00 - $45,800.00.

- Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our .
** CAMPUS SECURITY CRIME STATISTICS
** Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters.…