DENTAL CLIENT Technical Advisor; In Office

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Full Time Oldsmar, FL, US

17 days ago Requisition

Salary Range: $21.00 To $22.00 Hourly

• Focus on improvement of cases hold time, getting cases back into production after resolving questions and issues.
• Communicate with manufacturing on any issues, defects or otherwise non-conformance to ensure proper feedback and client follow up.
• Inspection of incoming work and direct communication with the client on any non-conformance issues, verify the cases consist of the correct product(s) listed, have the necessary items to proceed and are scheduled properly to ensure success in the production process.
• Develop and maintain complete and up-to-date records within a database of all contacts, and contacts and client activity.
• Develop a close working relationship with manufacturing, operations and customer experience staff to effectively perform job responsibilities.
• Communication with dental offices via incoming calls, outgoing calls, and emails.

• Knowledge of dental anatomy
• Strong computer skills, with ability to work in multiple software platforms.
• High School Diploma or equivalent

• Experience in dental lab or office
• Experience in Implant knowledge
• Display enthusiasm and a positive attitude – you approach challenges with a can-do spirit and inspire others with your positive energy.
• Take initiative – you quickly and accurately identify roadblocks, rally your resources, provide options to our partners, and execute unafraid to ask questions.
• Autonomous learner – you can think, act, and pursue your studies independently; you’re motivated to learn about the dental lab space.
• Excellent written and verbal communication – you understand that communication is key in preventing and turning around a subpar poor experience. Excellent communication is precise, clear, compelling, and personable.
• Organized with a strong attention to detail and accuracy.
• Receiving feedback is important to you – you know that coaching, feedback, and direction are delivered with good intention and necessary to grow and level-up in the organization.
• Able to multitask – you can easily shift priorities and manage your time effectively.
• Diplomatic – you take care to weigh outcomes, think about your response, manage realistic expectation.

This Job is Located in our Knight Dental Office in Oldsmar, FL. Our network of dental laboratories spans six states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, and New York. The Leixir Home Office is in Tampa, Florida.