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Sr. Director, AI-Driven Transformation; Remote
Remote / Online - Candidates ideally in
Burlington, Middlesex County, Massachusetts, 01805, USA
Listed on 2026-06-26
Burlington, Middlesex County, Massachusetts, 01805, USA
Listing for:
Everbridge
Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Everbridge is seeking a Sr. Director of Support Intelligence & Transformation based in the U.S. to lead the evolution of Global Support into a proactive, AI-enabled customer operations organization. The candidate will drive operational workflows, oversee escalation management, and partner cross-functionally with Product and Engineering.
This role requires 7+ years of experience in technical support and a strong understanding of AI-enabled systems and operational transformation.
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