Tech SME Telecom and Network Technician

TITLE:

Tech SME
- Telecom and Network Technician

LOCATION:

Washington, DC/ Hybrid

Employment type:

Contract w2/1099/C2C

MINIMUM EDUCATION:

Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE:

10 years

INTERVIEWS:
Either Webcam or In Person

The client seeks a Tech SME
- Telecom and Network Technician.

Employment type:

Contract w2/1099/C2C

• Utilize the Kaseya IT management platform for efficient endpoint monitoring.
• Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
• Monitor device health, apply updates, and address alerts generated by Kaseya.
• Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

• Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
• Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

• Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
• Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
• Deploy and update apps, security settings, and configurations via Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

• Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
• Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
• Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
• Support device deployment, imaging, and configuration for new or existing users.

• Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
• Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
• Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
• Conduct periodic health checks and updates for IT systems and infrastructure.

• Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
• Document troubleshooting steps, resolutions, and system changes for future reference.
• Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

• Proven experience as a Technical SME or similar role, with IT asset management and network support. Required 10 Years
• Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM. Required
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Required
• Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Required
• Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. Required
• Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate). Highly desired

Flexible work from home options available.