Campus Technician - Technology Group

Campus Technician
- Kiewit Technology Group

Location:

Lone Tree, CO, US

Requisition :181224

Job Level:Entry Level

Market:Corporate Home Office

Employment Type:Full Time

Campus Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They provide on-site technical support for escalated items, act as a consolidated point of contact for Kiewit employees with technical support needs, and assist with remote support of Kiewit employees. They support and assist with implementing Kiewit Technology Group policies and procedures and must be self‑managing and make sound business decisions to deliver projects on time and under budget.

• Provide customers with technical guidance or direction
• Provide desktop and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
• Respond to all assigned tickets in a timely manner
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
• Research and resolve escalated trouble tickets
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
• On‑site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Provide quality customer service that exceeds customer expectations
• Prioritize and organize work to meet requirements, goals and deadlines
• Escalate to manager any situation outside the employee’s control that could adversely impact the services provided
• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
• Other duties as assigned

• Must possess and maintain a valid driver’s license
• Excellent customer service and communication skills
• Ability to work under pressure and at a fast pace
• Work well individually and with teams
• Capable of using attentive and active listening skills to gather requirements and assess situations
• Must have good organizational and documentation skills
• Must have excellent verbal and written communication skills
• Proficient with Microsoft Operating, Online and Back Office systems
• Knowledgeable with Apple devices and Apple iOS (iPhone and iPad)
• Willing to travel when needed
• Have a strong desire and ability to learn new things
• Must be able to lift and move heavy objects (40+ lbs)
• Must have good attention to detail

• Associates degree in computer science, MIS or a related field
• Experience with ticketing system
  - Service Now
• Experience installing and troubleshooting computer software and hardware
• Ability to troubleshoot personal computer and peripherals
• Technical knowledge of Microsoft Office applications

• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.

• Consistently ranked within the top five of the "Top 400 Contractors" according to the Engineering News-Record
• Consistently recognized as one of the best places to work in North America and named one of Fortune's Most Admired Companies
• Top-tier health, dental and vision insurance available from day one of employment
• RRSP/401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent
• Employees are entitled to accrue at least 4 weeks of paid time off each year
• We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Base Compensation: $53,818 - $56,380 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)

Equal Opportunity Employer, including disability and protected veteran status. We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.