Help Desk Support
Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-06-26
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
Odesus, Inc.
Full Time, Part Time, Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job
Location – Los Angeles, CA (Hybrid - 3 Days a Week Onsite) Remote OK Type - Contract (12/31/26 End Date)
Pay Rate – $32.00 - $35.00 Per Hour (W2 Only) Candidates must be able to work on a W2 basis, must have a valid California Driver’s License and have own vehicle to drive to different field offices Candidates will also need to provide 3 professional references Our client is actively seeking (4) Help Desk Support Analysts to provide day-to-day technical support, including troubleshooting application and hardware issues, assisting staff as customer engagement experts through the Help Desk hotline, and deploying computer hardware and equipment to company staff.
- Function as a subject matter expert on desktops, laptops, applications, and systems integration.
- Provide customer service to internal staff at all levels, as well as to members of the public.
- Install and replace basic computer hardware components.
- Maintain inventory of all assets and perform updates to the asset management database.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory.
- Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardware, including proprietary office and Internet related applications.
- Work directly with the Technology Infrastructure team to evaluate hardware configuration and assist in their installation and modification.
- Other related tasks as identified
- 4+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above, and Apple iOS
- Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
- 4+ years of experience in the installation and support of hardware components associated with Departmental, distributed, and personal computer systems
- Helpdesk experience (4+ years)
- Good oral and written communication skills
- Knowledge of Active Directory
- Able to create and update technical documentation
- Able to train staff as needed
- Must have a valid California driver’s license
- Must have own vehicle to drive to field offices
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