Junior Enterprise Watch Officer

Overview

Junior Enterprise Watch Officer

Springfield, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The Junior Enterprise Watch Officer services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high‑priority incident resolution that provides NGA executives and CIO‑T leadership with situational awareness located in Springfield, VA.

• Manage Critical Priority 1 tickets to resolution
• Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
• Communicate the status of the operational infrastructure
• Provide briefings to senior leadership on the status of the IT enterprise
• Prepare and deliver the Daily Operations briefs
• Collect, coordinate, and brief upcoming days' AOs
• Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible.
• Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages.
• Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
• Other duties as assigned.

• Bachelor's Degree and 2+ years relevant experience or
• Associate’s Degree and 4+ years relevant experience or
• 6+ years relevant experience
  • Operational experience with Service Now
  • Experience in the Intelligence Community
• TS/SCI Clearance
• Successfully pass background and drug screening

• Master’s Degree
• Active CompTIA Security+ Certification

• Ability to obtain CI Poly Clearance
• Ability to work Panama Day Shift hours. Shift will be identified upon hire
• Ability to work nights/weekends/holidays
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it