Manager UIUX Design Advisory Services - Remote

Overview

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

We are looking for an experienced and highly motivated Manager, Advisory Services to strengthen our rapidly growing team. We're looking for someone with a consumer centric mindset, intellectual curiosity, and solid communication skills to partner with Digital Practice leaders, Product Owners, Project Managers and scrum teams. This role will be expected to thoughtfully apply AI-enabled tools and methods to accelerate design, research synthesis, prototyping, and delivery while maintaining high standards for quality, accessibility, privacy, and responsible use.

You will bring a mix of creative problem solving, intellectual curiosity, and solid communication and design skills. You will work with customers to identify their needs and develop solutions tailored to meet their requirements. You will also help teams understand how AI is changing the product and software delivery lifecycle, including opportunities to accelerate discovery, ideation, research analysis, content generation, prototyping, experimentation, and design documentation.

You will also lead opportunities and develop proposals with leadership to ensure our customers find value in our Digital Transformation offerings. You will possess a deep understanding of the healthcare industry and experience in consumer centric innovation and digital transformation.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Collaborates with product management, other designers, data and analytics and engineering in discovery or requirements gathering sessions
• Participates in strategy & roadmap sessions
• Identifies practical opportunities to incorporate AI into product discovery, design workflows, research synthesis, prototyping, and delivery practices to improve speed, quality, and team effectiveness
• Build design artifacts based on analytics, user research and best practices
• Uses AI-assisted tools to explore design directions, generate and evaluate alternatives, summarize research inputs, and accelerate early-stage artifacts while applying human judgment, design craft, and validation before recommendations are finalized
• Ability to ideate & provide multiple solutions
• Regularly shares work and accepts design feedback, refining designs based on feedback received
• Participates in design reviews & provides constructive feedback to others
• If working on the final user interface, defines final layout, font, colors, padding/spacing rules that align with the necessary (Optum, UHC or commercial client) brand. Sources images, icons or videos needed to design and complete the work
• When presenting, clearly articulates the problem being solved, how the user accesses the experience and how they progress through it
• Manages timelines, milestones and internal processes on feature work to ensure timely delivery
• Prioritizes gaining a deep understanding of the client design patterns, applying them appropriately
• Supports research initiatives by prepping and building prototypes for user testing
• Partners with product, engineering, data, and compliance stakeholders to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and health care risk considerations
• Leverage market insights to understand customer needs and identify new opportunities to improve current product offerings
• Support user research initiatives (interviews, focus groups, surveys, etc)- organizing, planning, and executing to gather data to inform designs and contribute to strategic decision making
• Nurture client relationships and support business development
• Develop knowledge in emerging technologies and enhance team operational practices
• Continuously evaluates emerging AI tools, design accelerators, and workflow improvements, recommending practical ways to integrate them into team operating models without compromising quality, brand standards, accessibility, or trust
• Translate ambiguous business, user, and technical needs into design recommendations, including situations where AI, automation, or intelligent workflow capabilities may influence the user experience
• Become an early adopter of industry trend identification
• Lead projects, develop strategies, and manage change
• Support sales opportunities and proposal development discussions in partnership with leadership
• Create user personas, journey maps, and other artifacts to…