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Support Engineer : Remote Troubleshooting & SLAs
Remote / Online - Candidates ideally in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-06-26
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listing for:
blueAlliance IT
Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
blue Alliance IT is looking for a Support Engineer I to deliver technical support primarily via phone and ticketing systems. The role requires documentation of all support activities to ensure service level agreements are met. The ideal candidate will also travel 50-75% for onsite support as needed.
The successful applicant will have skills in remote support tools and networking, along with a basic understanding of Active Directory and virtualization technologies. Strong communication and documentation skills are essential to excel in this position.
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