Program Manager, AI & Innovation

What you'll do

The Program Manager for Enterprise Transformation is a highly driven individual with demonstrated experience in leading and delivering complex projects within fast-paced, highly technical environments. The successful candidate possesses a proven ability to not only drive consensus but also to provide clear, strategic direction to a diverse group of cross‑functional stakeholders, including senior leadership. This individual is adept at maintaining efficient, high‑level project plans, proactively identifying and mitigating risks, and ensuring all stakeholders are consistently informed of project status and dependencies.

Their expertise allows them to anticipate challenges, connect disparate teams, and navigate ambiguity to ensure enterprise‑wide initiatives are delivered successfully and on time.

This position is an individual contributor role reporting to the Sr. Director, Program Execution.

Responsibility

• Lead and run transformation initiatives focused on improving Commerce for Sales led and Digital i.e. self service (.com) routes to market, including policy, processes, systems and data in partnership with sales, marketing, and customer success teams
• Identify, evaluate, and champion opportunities to integrate Artificial Intelligence (AI) into Program Management processes and artifacts in driving automation, productivity, and operational efficiency
• Manage interdependencies between work streams and the rest of the organization
• Collaborate with Team Leads to ensure functional teams are operating effectively
• Monitor progress of teams and ensure issues are resolved
• Plan workshops and communicate key action items and decisions across functions
• Ensure communication of relevant information across the program and with the Steer Co
• Leverage PMO tools and methodologies to implement and manage scope, timelines, risks, and resources
• Create and manage all project management artifacts including project plan, issues and risks log, budgets, and status updates
• Experience in successfully prioritizing and balancing between competing priorities to deliver outcomes on‑time and on‑budget
• Drive end-to‑end commerce transformation, focusing on modernizing processes such as Quote‑to‑Cash (QTC), Order‑to‑Fulfillment, and Billing‑to‑Revenue, to enhance customer experience, and deliver measurable business outcomes
• Set and continually manage project expectations with team members and partners on an ongoing basis
• Prepare and deliver presentations to facilitate alignment, and develop a shared understanding of the impacts, benefits, and changes to expect
• Drive collaboration with project sponsor/s to plan project objectives, scope and deliverables
• Develop and communicate project status, OKR’s and project documentation to stakeholders, sponsors and executives
• Collaborate with Project Management and Change Enablement professionals across Docusign sharing leading practices and evolve our methodology

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of combined Program Management with a proven experience in Commerce (CPQ) processes and systems (e.g. Apttus/Conga, Zuora, Salesforce CPQ)
• 5+ years of experience of project management best practices and Agile methodology
• 3+ years of experience in JIRA and Confluence with demonstrated capability using JIRA and Confluence to manage Agile scrum teams Commerce, Partner, Salesforce CRM tools, platform and systems implementation experience
• Experience with driving digital transformation with at least 2-3 cross functional programs successfully delivered
• Experience with AI tools (e.g., copilots, LLM‑based solutions, prompt designs) and their application in program…