Client Manager

Company Description ICON Technical Inc. (ICON Technical Solutions) provides a broad range of technology products and services, including networking, mobility and wireless, digital workspace, security, managed services, and print services. The company focuses on helping organizations design, implement, and support modern IT environments that enhance productivity and security. ICON partners with clients to deliver integrated, scalable solutions tailored to their operational needs.

Team members collaborate across functions to provide responsive service and long‑term technology value for customers.

Role Description The Client Manager is a full‑time, hybrid role based in San Diego, CA, with flexibility for partial work from home. This role is responsible for managing and growing client relationships across ICON’s service offerings, acting as a primary point of contact for assigned accounts. Day‑to‑day activities include understanding client business needs, coordinating proposals, preparing quotes, and aligning technology solutions with client objectives.

The Client Manager will collaborate closely with technical, sales, and operations teams to ensure successful delivery of networking, mobility, security, managed, and print services. Responsibilities also include tracking account performance, managing renewals, identifying upsell and cross‑sell opportunities, handling issue escalation, and maintaining accurate records in CRM and related tools. The role requires regular communication with clients via meetings, calls, and email, as well as occasional on‑site visits in the San Diego area.

• Client relationship management and account management skills, with the ability to build trust, understand business needs, and maintain long‑term partnerships.
• Experience working with technology solutions such as networking, mobility and wireless, digital workspace, security, managed services, or print services.
• Strong communication, presentation, and negotiation skills, including the ability to translate technical concepts into clear business value.
• Organizational and time‑management skills, including managing multiple accounts, priorities, and deadlines in a fast‑paced environment.
• Proficiency with CRM platforms and standard productivity tools (e.g., Microsoft 365, spreadsheets, and presentation software).
• Ability to collaborate effectively with cross‑functional teams, including technical, operations, and finance stakeholders.
• Experience in IT services, SaaS, or technology consulting is preferred; prior experience in a client‑facing or sales support role is highly beneficial.
• Bachelor’s degree in Business, Information Technology, or a related field, or equivalent combination of education and relevant experience.
• Comfort with a hybrid work environment and ability to attend on‑site client meetings and team sessions in San Diego, CA, as needed.