Associate Manager, Business ; Remote

As an Associate Manager Business Applications, you will drive the systems (Salesforce) that power commercial success. In this role, you will lead and contribute to critical platforms and integrations that keep teams connected and performing at their best. If you enjoy balancing hands‑on technical execution with team leadership, this is your opportunity to make a measurable impact in a fast‑paced, enterprise environment.

• Lead, coach, and develop a team of Business and Platform Analysts, setting clear priorities, workload distribution, and delivery expectations
• Manage end‑to‑end incident response by serving as escalation lead, resolving high‑impact production issues within defined service levels
• Execute and oversee user acceptance testing (UAT), including test script creation, defect tracking, and release validation
• Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations
• Prioritize and execute work across incidents, enhancements, administrative tasks, and production support to meet delivery timelines
• Participate in on‑call rotation to restore service during critical incidents and ensure continuity of operations
• Maintain and improve documentation, standard operating procedures, and knowledge base to support consistent delivery
• Identify and implement process improvements that increase delivery efficiency, release quality, and operational predictability

• Bachelor’s degree
• Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
• Experience in incident management, system enhancements, and release cycles in enterprise applications

• Minimum 2 years of people management or team leadership experience
• Experience working within the medical‑technology (med‑tech) space
• Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or Service Max
• Experience working in large, matrixed, or regulated enterprise environments
• Salesforce or related platform certification

• USN: $102,600 - $171,000 USD Annual
• US5: $107,700 - $179,600 USD Annual
• US10: $112,900 - $188,100 USD Annual
• US15: $118,000 - $196,600 USD Annual
• US20: $123,100 - $205,200 USD Annual
• US30: $133,400 - $222,300 USD Annual

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&&D insurance, and short‑term disability insurance.