Information Technology Specialist

Salary Range: $52,600 - $65,700 annually

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

• Serve with Heart
  :
  We meet our donor families where they are. We are dedicated to providing compassionate service to all.
• Drive and Embrace the Future
  :
  We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability.
• Be Clear, Bold, and Respectful
  :
  We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better.
• Always Own It
  : we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.

• Liberal Paid Time Off
• Health, Vision, Dental, and Pet Insurance
• 401K Match
• Student Loan & College Savings Match
• Tuition Reimbursement for Continuing Education
• On-site, Hybrid, and Remote work opportunities based on role requirements

Information Technology Specialist

Monday-Friday

Office Hours with an on call rotation

Enable the Gift

Director of Information Technology

North Liberty/Altoona

Full-time

Non-Exempt

II

A critical part of the IDN mission, this position uses their problem‑solving skills to resolve issues dealing with technology and is the core group for troubleshooting technology issues preventing donation. Works with the Information Technology team to manage the support desk, resolving problems, documenting solutions, and providing user training when necessary.

• Provide technical support.
• Purchase, configure, and maintain computer systems, peripherals, and other devices.
• Manage software installations, updates, and licenses.
• Maintain accurate inventory, knowledge base articles, and support desk resolutions.
• Conduct training sessions for staff on new technologies and IT practices through written documentation, in‑person presentations, or other methods.
• Manage on‑prem and cloud‑based systems such as Active Directory, Windows Server, Office 365, Phone systems, and others.
• Oversee IT projects.
• Dedicate time to personal development projects that contribute to professional growth and improve IT services.
• Engage in ongoing training and professional development activities to enhance technical skills and stay updated with the latest IT practices and technologies.
• Performs other related duties as assigned.

• High school diploma or GED and a minimum of 6 months of experience in computer/information technology support.
• A minimum of 6 months of experience in networking and PC operating systems required.
• Experience in Office 365 administration preferred.
• Experience with remote support preferred.
• Willing to work a rotating 24/7/365 on call schedule.

• Critical thinking and troubleshooting skills.
• Time management skills and the ability to work independently.
• Maintain a valid driver’s license and be insurable through IDN’s insurance.
• Make timely and appropriate decisions.
• Comfortable in a fast‑paced work environment.
• Maintaining confidentiality.

• Must have a high level of customer service and ability to communicate to a diverse audience.
• Requires travel between office locations and the ability to work evenings or weekends.
• Lift equipment and supplies weighing up to 50 lbs.
• Possible mental and visual fatigue associated with detailed work.
• Express ideas verbally and convey detailed or important spoken information.
• Receive detailed information through oral and auditory communication.
• Maintain a current valid driver’s license and be insurable through IDN’s insurance.
• Must receive required vaccines based on outlined schedules to protect…