CICS Systems Programmer - Mainframe - Remote

Job Title

Resolves complex technical issues for Truist's Network applications by administering multiple CICS Production, Development and Test environments in a multiple LPAR mainframe environment.

Essential Duties and Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Qualifications Required Qualifications

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications

• Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
• Banking or financial services experience.
• Administer multiple CICS Production, Development and Test environments (CICSPLEX, CPSM, SYSPLEX in a multiple LPAR mainframe environment).
• Qualified applicants will have very current CICS knowledge, mainframe MQ skills a plus, includes CICS Explorer, WUI, Omegamon and strong troubleshooting skills (IPCS, File Aid). Experience with CICSPLEX, CICS Web Services, CICS APIs, or TCP/IP sockets is also highly desirable.
• Administer 3rd-party systems software, including CICS system utilities, CAFC, along with application software development products and tools.
• Create new and/or modify existing CICS regions in support of new applications or CICS architecture re-engineering initiatives.
• Provide problem resolution, including diagnosis and root-cause analysis of CICS application software problems, configuration and/or software-related problems.
• Installation and maintenance of CICS software and third party vendor software to maintain a reliable and stable infrastructure.
• CICS Performance reporting and tuning for optimum system usage.
• 24x7 on-call support for CICS.
• z/OS Connect support experience.

Other Job Requirements / Working Conditions

• Sitting Frequently (25% - 50% of the time)
• Lifting Up to 25 lbs.
• Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Up to 25%

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.