REMOTE Enterprise SaaS Support Specialist WealthTech

Remote Enterprise Software Support Specialist - $70-$80k (Wealth Tech)

Permanently 100% Remote

Job Title:

Remote Enterprise Software Support Specialist - $70-$80k (Wealth Tech)

Salary: $70k-$80k Base + Benefits, 401k

Requirements:
Enterprise SaaS Customer Service Experience We offer an intuitive web-based CRM for financial advisors. Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales. Our software integrates with leading Fin Tech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice.

We just closed our Series B for $30MM, have been in business since 2012, and have 52 employees. We are REMOTE first and our team is distributed throughout the country.

Due to growth, we are actively hiring a REMOTE Enterprise Software Support Specialist with experience in the following:

• 4+ years experience in enterprise SaaS customer support/success
• Experience supporting large-scale enterprise software
• Strong understanding of enterprise infrastructure, APIs, cloud services, data migration, security, etc.
• Experience working with software integrations between systems

You will be the first point of contact when our enterprise customers are having issues. This includes things like acting as a technical advisor, leading complex onboarding and/or integrations, product configurations across multiple teams, and troubleshooting/resolving technical issues If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.

What You Will Be Doing:

• Lead complex onboarding and/or integrations
• Assist with product configurations with multiple stakeholders and teams
• Troubleshoot and resolve technical issues
• Conduct tailored trainings and webinars as needed

What You Need for this Position:

• 4+ years experience in enterprise SaaS customer support/success
• Experience supporting large-scale enterprise software
• Strong understanding of enterprise infrastructure, AOIs, cloud services, data migration, security, etc.
• Experience working with software integrations between systems

What's In It for You:

$50k- $70k + Benefits, 401k

Permanently remote
- Equity
- Vacation/PTO
- Medical
- Dental
- Vision
- Bonus - 401k

So, if you are a REMOTE Enterprise Software Support Specialist experience, please apply today! Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law.