Production Support Engineer - Cary, NC

Production Engineer

In short – an essential part of Deutsche Bank's technology solution, developing applications for key business areas. Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank's global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fast‑paced, follow‑the‑sun support model.

Your work will directly enable the secure and reliable operation of Deutsche Bank's technology environment.

A diverse and inclusive environment that embraces change, innovation, and collaboration

A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

Educational resources, matching gift and volunteer programs

Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability

Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post‑incident review

Maintain high availability of critical services by meeting defined Key Performance Indicator (KPIs), Service Level Agreements (SLAs), and MTTR targets

Partner with engineering and program teams to onboard support for new applications and ensure production readiness

Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues

Drive automation initiatives to reduce manual effort and continuously improve the production support environment