Senior Professional, OpenText Dialogue Developer

** Become a part of our caring community*
* Humana's Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, Open Text Dialogue Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members' healthcare journeys. As an Open Text Dialogue Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences.

This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

** Key Role Functions*
* + Compose and configure operational and regulatory communications using approved templates and content within designated platforms

+ Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness

+ Develop and deploy personalized, dynamic communications using Open Text Communications (Thin Client)

+ Collaborate with strategy teams and business partners to interpret requirements and translate them into template development

+ Troubleshoot implementation challenges and provide guidance on composition and development processes

+ Perform unit testing to ensure requirements are met and data is accurately rendered in communications

+ Conduct defect analysis, identify root causes, and implement appropriate resolutions

+ Maintain documentation, version control, and audit trails for all communication builds and updates

+ Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy

+ Serve as a subject matter expert in Open Text Communications and promote scalable best practices

** Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency).  Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.*
* ** Use your skills to make an impact*
* ** Required Qualifications*
* + 7+ years of hands-on experience with dynamic document creation using Open Text Communications or similar Customer Communication Management tools

+ Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow

+

Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)

+ Understanding of driver file mapping and variable mapping for logic and document creation

+ Proven ability to manage multiple priorities, track progress, and meet deadlines

+

Experience with defect analysis, root cause identification, and resolution

+ Ability to work both independently and collaboratively across cross-functional teams

** Preferred Qualifications*
* + Bachelor's degree in communications, Marketing, Information Systems, or a related field

+

Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat

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Experience with Smart Communications

+ Background in heavily regulated industries (e.g., healthcare or financial services)

+ Knowledge of CMS Medicare, and Medicaid requirements

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Experience with marketing operations, fulfillment processes, and Agile methodologies

** Additional Information*
* ** This role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours.*
* To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

+ Satellite, cellular and microwave connection can be used only if approved by leadership

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated…