Field Support Technician

Field Support Technician

Pay Range: $20hr - $25hr

We are seeking a Field Support Technician to provide deskside and onsite technical support for end-user devices and IT infrastructure. This role involves diagnosing and resolving hardware and software issues, supporting IT operations, and ensuring high levels of customer satisfaction through effective communication and timely service delivery.

Responsibilities:

• Provide deskside and onsite technical support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and related technologies.
• Install, configure, test, and maintain computer systems and peripherals within established standards.
• Diagnose and resolve technical issues related to operating systems, applications, and hardware.
• Perform fault diagnostics and deliver user requirements while maintaining service standards and SLAs.
• Test, identify, repair, and document end-user technical issues.
• Provide second-line IT support ensuring all service requirements are met within agreed timelines.
• Manage and update customer tickets to ensure timely resolution and communication.
• Perform infrastructure administration and provide onsite support as required.
• Support remote offices when needed.
• Troubleshoot software issues and perform OS imaging and reimaging.
• Take ownership of issues through to resolution.
• Categorize and prioritize support requests using a ticketing system.
• Ensure regular communication with users to maintain high service levels.
• Perform equipment movement in line with health and safety guidelines.
• Conduct asset inventory activities as required.
• Provide end-user training and guidance on hardware and software usage.
• Recommend and perform upgrades to end-user devices.
• Work in both business-as-usual and project-based environments.
• Perform other duties as assigned.

Skills:

• Strong knowledge of user IT infrastructure including desktops, laptops, printers, handheld devices, and smartphones.
• Expertise in Microsoft Windows environments and enterprise applications.
• Experience with Office 365, collaboration tools, and enterprise applications.
• Administration experience with Azure, Intune, and Active Directory including users, groups, and policies.
• Understanding of LAN technologies and related hardware.
• Ability to support video conferencing equipment.
• Strong communication skills and/or local language.

Qualification And

Education:

• Relevant technical education or equivalent work experience in IT support or related field.