Operations Technician - Remote
Charlotte, Mecklenburg County, North Carolina, 28202, USA
Listed on 2026-06-27
-
IT/Tech
IT Support, Technical Support, Network Security, Systems Engineer
Operations Technician
- Remote
Genesis
10 is currently seeking an Operations Technician
- Remote position with a Major Telecommunications Company located in Charlotte, NC. This is a 7+ month contract opportunity.
As an Operations Technician in the Broadband Network Operations Center (NOC), you will be responsible for monitoring and maintaining the Broadband network in a 24x7x365 environment. This role involves evaluating and managing trouble tickets, and coordinating the repair of network equipment and facilities with field operations, technical support, and other teams. Candidates need to be open to any shift option.
Responsibilities:- Maintain excellent acknowledgement and response time to alarms and customer calls
- Provide quality documentation of network failures and maintenance activity
- Establish factual data to allow management and vendors to understand the problem and prevent recurrence
- Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
- Manage and correlate multiple trouble reports
- Communicate with internal customers and others in a repair situation
- Provide Tier I support in platforms supported
- Interact with all Tier repair teams and initiate internal/external escalations as necessary
- Provide follow up and closure of assigned trouble tickets
- Work in a 24x7 environment and may need to work evenings, nights and/or weekends and holidays
- Knowledge and experience in network architecture of Broadband / DSLAM network systems and configurations
- Basic understanding of Ethernet router / switch and ATM network equipment is a plus
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
- Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
- Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Skills:
- Industry certifications (Business Management or Technical Certification)
- Awards for operational or customer service excellence
- Experience working as a technical support analyst/specialist
- Experience working in a Network Operations Center
Pay range: $19.70 - $29.70 per hour
Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.
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