Senior Professional Services Consultant

Professional Services Consultant

At Walk Me, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 1 companies working with us daily, we're transforming how enterprises interact with their technology.

So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, Walk Me is the place for you!

The Professional Services Consultant is an important role at Walk Me as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success.

The Professional Services Consultant will report to a Professional Services Manager.

• Walk Me Implementation:
  Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact.
• Consultation:
  Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend Walk Me solutions that align with their goals and improve user experiences.
• Project Management:
  Lead end-to-end Walk Me projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Training and Enablement:
  Conduct training sessions for customers on Walk Me best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting:
  Identify and resolve any issues related to Walk Me implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration:
  
  Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Continuous Learning:
  Stay updated with the latest trends and advancements in Walk Me and digital adoption technologies.
• Consultative Sales Mindset:
  Ability to identify expansion opportunities where Walk Me could solve problems in other departments or applications within the customer's organization.
• Solution Architecture & Mapping:
  Translate complex business processes into logical Walk Me solutions with high technical integrity; ensuring every build is architecturally sound, aligned with business KPIs, and designed for a frictionless end user journey that accelerates digital adoption.

• Previous experience with the Walk Me platform or other similar user guidance and onboarding tools is a plus.
• Strong understanding of user behavior and how to improve user engagement through Walk Me.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate Walk Me elements into web applications.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize Walk Me implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring Walk Me elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to Walk Me implementations.
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Experience working in an agile development environment is a plus.
• 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement:
  We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay…