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Hybrid Product Support Specialist — Public Libraries
Remote / Online - Candidates ideally in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-06-27
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for:
OverDrive - Rakuten Group
Full Time, Remote/Work from Home
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Over Drive - Rakuten Group is looking for a Product Support Specialist to provide exceptional support to public libraries in the Greater Cleveland, OH Area. This role involves onboarding partners, troubleshooting product-related issues, and promoting best practices. The position operates on a hybrid schedule, requiring two days on campus and three days work from home.
The ideal candidate will have a Bachelor’s Degree, with 1–2 years of experience in customer support and strong communication skills. Over Drive values diversity and fosters an inclusive workplace.
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