Enterprise Delivery Executive - Healthcare

As an Enterprise Delivery Executive, you’ll be a senior operational leader responsible for the delivery, optimization, and continuous improvement of Rackspace‑managed private cloud services for premier enterprise customers. This role owns end‑to‑end service delivery across infrastructure and platform services including network, compute, storage, virtualization, database platforms, and Citrix, ensuring contractual commitments, SLAs, and service quality objectives are consistently met. You will act as the single accountable delivery leader for the customer, owning delivery & operations outcomes across complex, multi‑service environments and providing a unified view of performance, risk, and value delivery.

You’ll serve as the primary operational interface to the customer’s CIO and CTO leadership, providing executive presence, operational rigor, and accountability across a large, multi‑layered delivery organization. In this role, you will lead a cross‑functional delivery organization spanning program delivery, technical architecture, and service operations, ensuring seamless execution across the full lifecycle from design and build through to steady‑state operations.

You will work in close partnership with account and commercial leadership to align delivery with the customer’s long‑term strategy, supporting service optimization, retention, and growth, while driving a consistent and high‑quality customer experience.

• United States – Candidates near San Antonio, TX: hybrid schedule, two days in office.
• Remote: 100% work from home for those not located near HQ.
• Travel: up to 20%.

• Account Delivery Ownership & Integration – Serve as the single accountable senior delivery executive for a strategic enterprise customer, owning the integrated account delivery plan across build and run—ensuring what is sold is deliverable and sustainable in operations; provide unified, consistent leadership across program delivery, technical architecture, and service operations; ensure seamless integration across design, build, and run phases.
• Service Operations & SLA Performance – Own operational performance against SLAs and contractual obligations; manage and remediate SLA claims; drive service stability, performance optimization, operational maturity, resiliency, and compliance across all platforms; create a culture of early‑signal incident prevention; serve as escalation owner for critical incidents and service concerns; lead delivery and operations across network, storage, compute, virtualization, database, and Citrix environments.
• Customer Experience & Continuous Improvement – Drive a consistent, integrated customer experience across all delivery teams and service domains; identify and execute continuous improvement initiatives across the service lifecycle; lead cross‑functional collaboration to enhance service quality and efficiency.
• Executive Engagement, Governance & Commercial Alignment – Build and maintain trusted relationships with CIO/CTO and executive stakeholders; lead executive governance forums, QBRs, and operational reviews; partner with account and commercial teams on renewals and retention, ensuring delivery aligns with financial and contractual commitments.
• Team Leadership & Talent Development – Lead and develop a large organization of managers, senior managers, and senior professionals; establish clear accountability, performance metrics, and operating cadence; build leadership depth, succession planning, and talent development programs; foster a high‑performance, customer‑focused culture.
• Strategy & Market Insight – Contribute to sub‑functional and enterprise strategy related to service delivery; monitor industry and market trends impacting managed services delivery.

• Bachelor’s degree required;
  Master’s preferred.
• 12+ years of experience in infrastructure, managed services, or service delivery leadership.
• 7+ years leading managers and senior leaders.
• Demonstrated command of both program delivery and service operations (ITIL / service‑management discipline alongside transformation and migration delivery at enterprise scale).
• Proven experience delivering…