Support Engineer Missoula

This position requires in-office presence and local on-site visits. Remote workers will not be considered.

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans! We are seeking two highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem‑solver who enjoys tackling challenging issues and helping people get back to work.

Full Time, Hourly

Pay: $22-$29/hr DOE

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks and coffee (Missoula office only)
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance/flexibility

8am-5pm M-F, with participation in an after‑hours on‑call rotation.

Yes, minimal local travel.

• Diagnose and troubleshoot IT issues for clients, document IT‑related information, and provide friendly and efficient customer service to end‑users.
• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with the IT team to improve overall IT results for clients
• After‑hours emergency support via the on‑call rotation

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work
• Technical
  
  Skills:
• Desktop operating system support skills
• Workstation peripheral support skills
• Intermediate and/or advanced use of server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills