Senior Microsoft 365 and Support Services Engineer

Senior Microsoft 365 and Support Services Engineer

Full-time

Digital Forge has been a forward-thinking market leader in Cybersecurity, Compliance, Risk Management, and Incident Response since 1996. Clients choose Digital Forge because of our world‑class team of business and cybersecurity professionals, who continually advance themselves in their respective disciplines through continued education and in‑the‑field experience. The core of our success is a direct result of our people, processes, and technology.

Our team of professionals bring countless years of experience, discipline, and skills that directly impact the success of our company and our clients.

We partner with our clients, working in union towards a common purpose and assuming complete accountability throughout our engagements. We deliver on our assurances, remaining engaged throughout the lifecycle to ensure continuity of experience. Our methodologies have been built through years of experience developing and architect business and information systems. Our approach incorporates a clear understanding of the client’s desired objectives and analysis from various perspectives to ensure we deliver on expectations.

We have proven best practices designed to improve performance, simplify regulatory compliance, and deliver measurable results to our clients.

At Digital Forge we drive proper adoption and utilization of technology that are foundations for success with our clients. We continuously innovate to shape the most fluid practices and methodologies in our core competencies and influence positive change in those competencies across all industries.

We are currently seeking a Senior Microsoft 365 and Support Services Professional to join our team. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

• Guide a Team of Support Engineers with Support and Engineering Operations
• Deploy Advanced Microsoft 365 Services including Compliance and Governance
• Maintenance of Azure Active Directory environments including Policies
• Monitoring of Network and Desktop Environments
• Maintaining Desktops, Laptops, Tablets, and Smartphones
• Assisting on IT Projects as required
• Working with End‑Users and Vendors to support applications and environments
• Deployment and Management of Microsoft desktop Infrastructure
• Routine Maintenance with desktops and end‑users
• Deployment of end‑user Infrastructure
• Deployment of Infrastructure improvements on Client environments
• Assist in maintaining and deploying other Client applications and environments
• Leading initiatives for researching and deploying new applications
• Coordinating various IT Operations for Clients
• Handling daily support calls ranging from Tier 1 to Tier 3 support requirements
• Provide guidance to your teammates as a member of the team
• Working with End‑Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attending Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and some on premise
• Routine network maintenance in various Microsoft environments

• Three years or more of IT support experience
• Two years of experience with managing Windows and Mac Desktops
• Having worked in a highly motivated, fast‑paced, critical support role
• An excellent reputation for support to end‑users and leading teams
• Excellent decision making and critical‑thinking skillsn
• Excellent organizational and communication skills are required
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Some regional travel may be required – all expenses paid
• Participate in an on‑call rotation schedule
• Must be an energetic and highly motivated self‑starter
• Must be self‑motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi‑task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

• One year or more of advanced Office 365 experience is preferred
• Solid experience in support management roles is preferred
• Experience with Microsoft Azure Active Directory is preferred
• Experience with AWS or Azure
• Experience with Windows Servers

• Salary based on Skill sets, Capability, and Experience
• Flexible hours and Remote Work Friendly
• Prescription Coverage
• Vision Coverage
• Short-Term Disability
• 401K Retirement Plan
• Paid Time Off
• Paid Training
• Paid Certification Testing