Senior Technology Business Analyst; LTE - Business Transformation

Job Summary

We are seeking an enthusiastic and experienced Senior Technology Business Analyst to join our Business Transformation Program within the Information Technology Department. The role focuses on building cross‑department relationships and developing a deep understanding of current and ideal state business processes, capabilities, and requirements. You will help shape how the city delivers services to internal teams and the public, leading requirements gathering and supporting implementation for multiple mission‑critical enterprise systems.

Your first major project will be the implementation of a citywide Customer Relationship Management (CRM) system that spans all City departments. The position is limited‑term, with an expected duration of up to five (5) years.

• Collaborate with stakeholders to understand complex business needs and translate them into functional requirements and technical specifications.
• Lead the analysis effort, including gathering, documenting, and analyzing business requirements and processes for large, citywide projects.
• Work closely with cross‑functional teams to develop project plans, estimates, and timelines.
• Act as a subject‑matter expert for business processes and technology solutions, providing guidance and recommendations to stakeholders.
• Deliver options analysis, gap analysis, business process reengineering, and business consulting.
• Develop and maintain project documentation, including requirements, functional specifications, use cases, and test plans.
• Develop and execute test cases to ensure successful delivery of technology solutions.
• Support adoption of new enterprise systems by collaboratively developing user procedures, creating training materials, and delivering training.
• Provide leadership and guidance to junior business analysts and other team members.

• Strong analytical and problem‑solving skills with a critical and strategic mindset.
• Excellent written and verbal communication skills, able to convey technical information to both technical and non‑technical audiences.
• Demonstrated experience in gathering and documenting business requirements, developing functional specifications, and creating test plans.
• Strong leadership and interpersonal skills, with the ability to work effectively with cross‑functional teams and stakeholders.
• Demonstrated experience establishing strong partnerships with customers across multiple lines of business.
• Proven experience with enterprise software implementation projects.

• Bachelor’s degree in computer science, information technology, or a closely related field, or equivalent work experience.
• Five or more years of experience as a business analyst in a technology environment.
• Business Analysis certification (e.g., IIBA CCBA) preferred.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderately quiet.

The City is implementing a flexible/hybrid work policy that allows staff to work remotely. Full‑time remote work is not an option. Remote work for this position is subject to departmental operational needs and will be discussed with candidates during the selection process. Employees must reside in the State of Washington.

A fully benefited employee appointed to serve in a position scheduled to work a minimum of 30 hours a week for a specific project with a specific end date, anticipated to last more than five months but no longer than five (5) consecutive years (60 months).

The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status.