REMOTE Junior Product Manager; GenAI-Focused

AI Product Feedback Manager

This role will own and manage a structured AI product feedback workflow, overseeing intake, triage, clinical review, prioritization, escalation, quality review, root cause analysis, backlog linkage, and closure of user-submitted feedback. The individual will perform first-pass triage on incoming items, route issues to appropriate stakeholders, and partner closely with clinical, quality, and product teams to ensure proper evaluation—especially for sensitive or high-impact cases.

They will facilitate recurring quality review discussions, capture decisions, and ensure follow-through on action items, while also translating feedback into clear Jira tickets, user stories, and acceptance criteria for engineering, data science, UX, and content teams. Additionally, they will track dependencies, support root cause analysis, maintain backlog alignment, and ensure all work is documented and closed out clearly, working cross-functionally while growing into broader AI product ownership over time.