Senior Partner Success Manager – European Publishing & Legal AI; m​/f​/d

Senior Partner Success Manager

As a Senior Partner Success Manager at Noxtua, you will own our strategic publishing partnerships across 5–6 European markets and shape how we scale partner operations as our footprint grows. Your responsibilities begin once a deal is closed: you build and run the partner journey end-to-end, design the processes and playbooks behind it, and act as the senior counterpart for our most important publishing partners — without any sales, upselling, or cross-selling responsibility.

You consolidate partner needs, analyze operational and commercial workflows, identify structural improvements, and translate them into scalable processes and tooling. Through structured feedback loops, you feed insights directly into Product, AI/Engineering, and Executive decision-making. Your work strengthens long-term relationships, professionalizes how we operate at scale, and sets the foundation for the team you will help build.

You will join Noxtua's GTM organization and collaborate closely with Legal, Product Management, AI and Engineering, and Executive leadership, including the CEO. Day-to-day, you work hand-in-hand with our Legal Tech & Operations team, the VP Growth & Legal Operations, and regional country leads across DE, AT, CH, PL, CZ, and additional European markets. The team is international, fast-moving, highly collaborative, and combines deep legal tech expertise with operational excellence and partner-centric thinking.

As we scale, you will be expected to grow into a leadership role and build out a small Partner Success team underneath you.

• Experience of 5 years in partner success, account management, strategy consulting, or comparable senior client-facing / operational roles
• Background in B2B tech, legal tech, professional services, or publishing is a strong plus
• Proven track record of designing, analyzing, and improving end-to-end processes in complex, multi-stakeholder environments
• Building or leading small teams, or strong readiness to take that step within 6–12 months (hiring, mentoring, performance management)
• Strong project and program management skills - able to run multiple work streams independently across countries and functions
• Excellent stakeholder management at C-level and senior partner level, both internally and externally
• Analytical mindset: comfortable working with operational data, reporting templates, and structured frameworks to drive decisions
• Proactive, structured, and outcome-oriented — you build systems, not just resolve tickets
• Genuine interest in Legal AI, legal publishing, or the intersection of tech and regulated industries (hands-on experience is a strong plus)
• Fluent English (C2);
  German and/or French are a strong advantage; additional European languages welcome

• Own and grow Noxtua's strategic publishing partnerships across 5–6 European markets as their senior operational counterpart
• Design, document, and continuously improve the partner success operating model (onboarding playbooks, governance cadences, reporting frameworks, escalation paths)
• Analyze partner-facing processes end-to-end, identify structural gaps, and lead cross-functional initiatives to close them
• Coordinate complex work streams across Legal, Product, AI/Engineering, and the CEO office, and represent the partner perspective in executive forums
• Translate partner requirements into structured product and engineering input via formal feedback loops, and prioritize alongside Product Management
• Monitor European market developments, competitive dynamics, and regulatory shifts, and turn them into strategic recommendations for leadership
• Build, mentor, and scale a Partner Success team as the function scales across additional markets, and define KPIs for partner health, satisfaction, and operational performance

Building Europe's sovereign Legal AI is ambitious, meaningful work — and we want the people doing it to be properly looked after. Our benefits are built around flexibility, real-time off to recharge, and the setup to do your best work from wherever you are.

• Remote: 100% remote work possible (given a German residence), other countries upon request
• Working hours:
  
  Flexible working hours
• Vacation: 26 days + December 24th & 31st off, + 1 additional vacation day per year of employment (up to 30 days)
• Discounts: e.g., Urban Sports Club Membership, depending on location
• Equipment:
  Laptop (Lenovo or Mac), plus €1,000 net home office setup budget (paid with your first salary)