Customer Reliability Engineer, Hypershield; remote

Customer Reliability Engineer (CRE)

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Hypershield software suite, running on Nexus Switches and as a standalone agent in various virtualization technologies, cloud providers and/or Kubernetes.

As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers.

• Bachelor's + 8 years of experience or Master's + 6 years of experience or equivalent industry experience to include experience in networking concepts and technologies across OSI layers 2 through 7.
• 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems
• 3+ year hands on experience operating Linux systems with experience in Kubernetes, cloud-native or container architecture
• 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments.

• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• 2+ years of experience acting as a higher escalation point across multiple products lines
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
• Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
• Experience with at least one major cloud provider (AWS, Azure, or GCP).
• Possessing CCNP Data Center, CCNP Enterprise, Dev Net Professional, CCIE Data Center, CCIE Enterprise, or Dev Net Expert certifications will be a key advantage.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's…