Service Desk & Facilities Lead

Service Desk & Facilities Lead

Job Category:
Information Technology

Requisition Number: SERVI
001499

Posted:
June 16, 2026

Full-Time On-site

9911 Covington Cross Dr Suite 190 Las Vegas, NV 89144, USA

Pay or shift range: $56,000 USD to $70,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Service Desk & Facilities Lead

Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.

SCHEDULE:

Full-Time, Monday-Friday, 9:00am-6:00pm

COMPENSATION:
Starting Pay $56,000 – $70,000 per year. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach.

Service Desk Support

• Provides on-site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance.
• Delivers remote technical co-support for 200+ users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software.
• Deploys and manages software installations, updates, and patches using tools such as PDQ and Smart Deploy across all company locations.

Facilities Management

• Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment.
• Manages vendor relationships and contracts for building services, including cleaning, repairs, and security.
• Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks.

Collaboration and Communication

• Provides mentorship and guidance to employees on IT best practices and security awareness.
• Identifies process improvements to enhance IT support and facilities management efficiency.
• Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.

Must-Have

Qualifications:

• Associates degree or equivalent experience and certification in a related field.
• Advanced troubleshooting skills for laptops, software, and IT systems.
• Strong knowledge of IT service desk management tools and endpoint security practices.
• Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.
• Valid Driver's License, reliable vehicle, and active insurance for occasional work-related travel.

Nice to have but not Required!

• Minimum of 2 years' experience in a supervisory or leadership role within an organization of 100+ employees.
• Minimum of 4 years' experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
• Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.

• Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
• Schedule:
  
  Full-Time, Monday–Friday 9:00am-6:00pm PST
• Work Setting:
  In-Office
• On-call rotation (1 week every 4 weeks)

• Starting Pay: $56,000 – $70,000 per year.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

It only takes a couple of minutes! Submit your resume on our website at

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.