IT Network System Specialist

Summary

The job of the Network System Specialist for the Alliance Safety Council is to maintain the computer network, test systems, properly diagnose, and repair hardware and software problems.

• Serve as the primary IT contact for end users, delivering professional, responsive, and customer-focused Network System services.
• Build positive working relationships with employees across all departments.
• Communicate technical issues and solutions in a clear, understandable manner.
• Take ownership of Network System requests through resolution and follow-up.
• Provide Tier 2 and Tier 3 support for desktops, laptops, peripherals, applications, and enterprise systems.

• Maintain Windows Server and Desktop environments.
• Manage Virtualization Platforms (VMWare) and Storage (SAN).
• Manage Active Directory, Group Policy, and login scripting.
• Perform regular server maintenance, patching, and monitoring.

• Administer TCP/IP networking, DNS, and DHCP.
• Troubleshoot VPN connectivity issues.
• Administrate user creation, endpoint security, and access controls.

• Manage Microsoft Entra  (Azure ), Exchange, and cloud services.

• Develop and maintain Power Shell scripts for automation.

• Maintain security camera system.
• Recommend and procure IT hardware and software solutions.
• Travel to remote offices (LA/TX) as required.

• Ability to remain calm and effective when troubleshooting critical issues.
• Strong teamwork and collaboration skills.
• Excellent verbal and written communication skills.
• Flexible and adaptable to changing technology and priorities.

• Other duties/tasks as may be assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the Network System Specialist, the employee must be able to regularly stand, walk, climb, balance, stoop, kneel, and occasionally lift or move up to 25 pounds.

The work schedule of the IT Network System Specialist is Monday – Friday, in office, at least 8 hours per day.

To be successful in this role, the ideal candidate must have a passion for educating, networking, and empowering internal employees, students, customers, and partners to effectively utilize technology and achieve their goals. Success in this position requires more than strong technical expertise; it demands a commitment to delivering exceptional customer service, fostering positive working relationships, and promoting collaboration across departments. The ability to communicate effectively, build trust, and contribute to a cohesive team environment is equally as important as technical proficiency.

A two (2) year degree in a field related to software, hardware, or information systems or high school education/GED plus at least 4 years’ experience in customer service/networking, preferably in a technical field.