Training Specialist & Technical Writer Data Center Cooling Solutions

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

• Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products.
• Develop and deliver training materials, including manuals, presentations, and hands‑on demonstrations.
• Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lecture‑only delivery; travel to customer or training locations as needed.
• Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys.
• Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team.
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs.
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and satisfaction.
• Maintain up‑to‑date knowledge of our products and services to provide accurate and relevant training.
• Adapt and maintain existing training materials as necessary for clarity, accuracy, and learner effectiveness.
• Collect and analyze customer feedback to continuously improve training programs and materials.
• Travel to customer locations as the need arises to deliver onsite training.

• Bachelor's degree in a related field or equivalent work experience.
• Validated experience providing technical product training and technical writing, preferably in a customer‑facing role in the data center space.
• The ability to digest complex technical concepts from manuals or other materials and translate them into learner‑friendly materials.
• Excellent communication, presentation, and problem‑solving skills.
• Experience working with an LMS or remote training platforms.
• Ability to work independently and balance multiple training sessions simultaneously.
• Willingness to travel 25–50% of the time to customer locations as needed. A valid driver's license is required.
• Ability to work 100% remotely from a home office anywhere in the U.S., ideally in CT or ET time zones.

• Medical, dental, and vision plans along with flexible spending accounts, short‑term and long‑term disability benefits, critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan – both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, backup care services, paid time off including volunteer time, a well‑being program, and/or legal & identity theft protection.

Geographic Region A: $76,000.00 – $

Geographic Region B: $83,500.00 – $

Geographic Region C: $91,100.00 – $

Depending on the position offered, an employee may be eligible for other forms of compensation, such as annual incentives.