Strategy Insights & Planning Associate Consultant - Patient Service Programs

What you’ll do:

Strategy Insights & Planning Associate Consultant in the Insights & Analytics Capability Group

ZS's Strategy Insights & Planning teams partner with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem‑solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

• Support end‑to‑end delivery of Patient Support Services technology solutions, working closely with senior consultants, architects, and client stakeholders.
• Support requirements gathering workshops for PSS programs including enrollment & intake, case management, benefits verification, prior authorization, patient engagement and education, document business requirements, user stories, and acceptance criteria, understand and apply program SOPs, compliance, and PHI considerations
• Configure and support solutions on:
  Salesforce Health Cloud, Salesforce Life Sciences Cloud, Salesforce Experience Cloud
• Assist in defining workflows, validations, and program logic
• Support Experience Cloud portals for patient, provider, or field users
• Collaborate with developers to clarify functional intent and validate builds
• Participate in Agile delivery activities including sprint planning, demos, and retrospectives
• Support UAT planning, test scenario creation, and defect validation
• Assist with go-live and hypercare activities
• Ensure documentation is up to date and delivery standards are followed

• 3‑6+ years of experience in Patient Support Services technology implementations
• This role is ideal for candidates with hands‑on PSS domain experience who can translate business requirements into functional designs and Salesforce configurations under guidance.
• Strong understanding of pharma PSS operations and workflows
• Hands‑on familiarity with Salesforce Health Cloud / Life Sciences Cloud
• Working knowledge of Salesforce objects, workflows, reports, and dashboards
• Strong analytical and documentation skills
• Ability to work in fast‑paced, Agile environments
• Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations
• Exposure to patient support programs for rare disease, specialty, or cell & gene therapy programs
• Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects
• Travel to other offices as required to collaborate with clients and internal project teams
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.