Flying Doc – Tech Support; m​/w​/d

Flying Doc – Tech Support (m/w/d)

MSX International is a reliable partner for leading automotive manufacturers, their dealer networks, and mobility service providers worldwide. For over 30 years, we have been committed to supporting our customers in transforming their businesses and effectively managing their operations in areas such as sales performance, repair optimization and compliance, parts and accessories sales, and customer retention. With globally deployed teams, industry expertise, and the power of technology, we develop and deliver tailored, sustainable, and innovative solutions and services.

We help our customers optimize their processes and engage their own customers.

Flying Doc – Tech Support (m/w/d)

Location:

Stuttgart, Germany

Working Hours:

40 hours

Second-level support for all technical and diagnostic issues with intelligent vehicles escalated from the Retail Engagement Center through the ticketing system, combining level 2 support with the willingness to support retailers on-site as a Flying Doc in individual cases. If necessary, escalate to third-level support in the central office. Create and review knowledge articles for retailers, report on recurring issues, and escalate tickets.

Provide technical support directly at the vehicle and research and support on-site technicians.

• Provision of second-level technical support
• Daily support via the ticketing system within the predefined KPIs
• Recognition of current issues and documentation in knowledge articles and regular reports
• Primary contact for all technical questions regarding intelligent vehicles
• Coordination with stakeholders on technical issues
• Ensuring correct information and tracking the quality of first-level support
• Acting as a "Flying Doctor," visiting dealers to diagnose/repair vehicles directly at the dealer and reporting on the results of the visits

What We Offer

• Training opportunities:
  Support for professional and personal development
• Work environment: A dynamic and supportive work environment
• Work-life balance:
  Flexible working hours and a high proportion of home office, 31 vacation days (including Christmas, New Year's Eve, and Rose Monday)
• Additional benefits:
  Company pension scheme, health programs, and contribution to the Urban Sports Club
• Profit-sharing:
  From day one

• Completed technical training (automotive technician, mechatronics, or equivalent)
• Proven experience with vehicle and diagnostic technology
• Practical experience in a workshop or service environment, ideally in the area of fault diagnosis and complex repairs
• Strong problem-solving skills and independent working style
• High willingness to travel
• Driving license class B
• Very good German language skills, other languages are an advantage

With over 5,000 employees, we are globally represented in more than 80 countries and apply our expertise in the following areas:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven success has led us to work with almost every automotive manufacturer on the market.

MSX's purpose is to empower movers and makers to thrive in our ever-changing world.

Our mission is to harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

Our vision is to be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an employer that promotes equal opportunity and expressly welcomes applications from suitably qualified and suitable applicants regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.