Manager, Technical Account Management- Remote

Highspot Leadership Role

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's about what the company stands for, and how it authentically represents its values in the real world.

To this end, we have put intentional focus on creating equitable work spaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

This is a high-impact, high-visibility leadership role in the Customer Success and Services organization. You will lead a team of Technical Account Managers who serve as the primary product expert for our mid-to-upper-market customers - guiding them through complex integrations, driving platform adoption, and acting as trusted technical advisors throughout their journey with Highspot.

You'll partner closely with leaders across Customer Success, Paid Services, Sales, and Product & Engineering to define and execute the technical customer strategy. You'll also play a hands-on role in coaching your team, scaling processes, and ensuring customers realize the full value of our platform - including our growing suite of AI-powered capabilities.

Expect approximately 15% travel for on-site customer engagements, QBRs, and team collaboration.

What You'll Do

• Lead and develop a team of Technical Account Managers. Coach your team on technical depth, customer communication, and strategic account planning. Set and uphold high performance standards while building a culture where people do their best work.
• Drive technical customer outcomes. Ensure your team delivers proactive technical guidance and best-practice recommendations that help customers adopt and get value from the Highspot platform - including AI-powered features like intelligent content recommendations, MCP based workflows, and automation capabilities.
• Own the data story. Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders.
• Scale the organization. Partner with your management team to design and implement organizational, process, and operational improvements as the TAM function grows. Define playbooks, escalation frameworks, and engagement models that drive consistency and efficiency.
• Synthesize customer insight. Aggregate technical themes and product feedback from across your team's portfolio to inform product roadmap decisions, feature refinement, and process improvements. Act as a credible voice of the customer with Product & Engineering.
• Partner across functions. Work as an effective ally to Customer Success, Sales, Support, and Product teams. Navigate differing priorities with a balanced, reasoned approach and make decisions that account for broader business context.
• Cultivate deep product and technical expertise. Maintain strong knowledge of the Highspot platform, its integrations, and the technical environments our customers operate in. Stay current on AI adoption patterns and modern SaaS architectures to guide your team effectively.

Your Background

• 4+ years of managing high-performing technical or customer-facing teams in a SaaS environment.
• 8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
• 4+ years working with complex enterprise customers, including Fortune 2000 accounts.
• Proven track record of hiring, developing, and retaining strong technical talent.
• Experience guiding teams through enterprise change management and digital transformation initiatives – you understand what it takes to drive adoption across large, complex organizations.
• Familiarity with customer health metrics, adoption frameworks, and value…