Support Engineer - Missoula

*** This position requires in-office presence and local on-site visits. Remote workers will not be considered.***

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking (2) highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.

Job Status: Full Time

Employee Type: Hourly

Pay: $22-$29/hr DOE

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks and coffee (Missoula office only)
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance flexibility

8am-5pm M-F, with participation in an after-hours on-call rotation

Yes, Minimal local travel

• Diagnose and troubleshoot IT issues for clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.
• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

• Desktop operating system support skills
• Workstation peripheral support skills