Product Implementation Analyst - UKG

Alpha

StaffHCM is seeking a Product Implementation Analyst to introduce our time-and-attendance platform, the UKG Workforce Ready (WFR) suite, to both prospective and existing clients. This role will also involve setting up and supporting our clients. The ideal candidate will be able to manage client implementations and configurations and provide ongoing support for UKG WFR products. It is essential that the Product Implementation Analyst comprehends the business, operational, and technical requirements for each project.

The successful candidate will be organized, detail‑oriented, and a highly motivated self‑starter.

Salary: 80K to 90K

• Implement new software solutions, configuration changes, and interfaces.
• Introduce the time and attendance platform to prospects and existing clients via demo.
• Use the UKG implementation tools to facilitate discovery sessions with clients and consult on system configurations, scope, and use creativity and commitment to resolve issues.
• Stay abreast of WFR enhancements, updates, and new configuration settings to promote value‑driven opportunities for Alpha
  
  StaffHCM's UKG user base.
• Proactively and strategically promote and implement such enhancements, updates, and new configuration settings.
• Perform system configuration/development changes necessary to develop and/or maintain time and attendance environments.
• Coordinate and facilitate the testing of UKG configuration and integrated solutions.
• Perform troubleshooting for time and attendance issues.
• Follow resolution and escalation procedures based on problem severity and impact.
• Continually seek opportunities to increase client satisfaction and meet and exceed their expectations.
• Provide UKG product and subject matter expertise to the client.
• Push creative thinking beyond the boundaries of existing industry practices and client mindsets.

• Bachelor's degree preferred, or 2-4 years combined equivalent of work experience and education.
• 5+ years of experience in UKG implementations as a functional or technical consultant.
• Project knowledge of integrating UKG and PrismHR systems.
• Problem‑solving and critical thinking skills to provide out‑of‑the‑box UKG client solutions, workflows, and configurations.
• Ability to multitask between different projects and clients.
• Ability to perform UKG product demos and facilitate training to administrators and end users.
• Experienced in creating UKG job aids and user documentation.
• Experience working independently without daily supervision.
• Confidence and an extensive knowledge of emerging industry practices when solving business problems.

• Experience working with a PEO/HCM
• Experience with Salesforce
• Experience implementing the UKG Ready/Pro full suite (Payroll, HR, Talent, Benefits Admin, Performance Management, etc.)

This position is primarily office‑based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in‑person meetings, attending company events, and completing training sessions.

• Salary package aligned with experience and market standards.

• Medical Insurance:
  More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents.
• Dental & Vision Coverage
• Long‑Term Disability: 100% employer‑paid
• Supplemental Insurance Options
• HSA & FSA Eligibility (includes a $1,000 employer HSA contribution for eligible plans)
• Pet Insurance
• Legal Discount Plan

• 401(k) plan with company contribution

• Year‑round wellness event calendar and challenges
• Employee Assistance Program (EAP)
• Employee discount program
• Culture that encourages balance and personal wellness

• Generous PTO, paid holidays, floating holiday, and volunteer time off.

Alpha Staff, Inc. is an Equal Employment Opportunity (EEO) employer. We maintain a drug‑free workplace and comply with FMLA and EPPA regulations. This is an internal corporate role. CCPA Notice: