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Remote Major Incident Commander | Crisis Lead

Remote / Online - Candidates ideally in
Louisville, Jefferson County, Kentucky, 40201, USA
Listing for: Alliance of Professionals & Consultants, Inc.
Remote/Work from Home position
Listed on 2026-06-28
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 41328 - 45460 USD Yearly USD 41328.00 45460.00 YEAR
Job Description & How to Apply Below
Position: Remote Major Incident Commander | 24/7 Crisis Lead

Alliance of Professionals & Consultants, Inc. is seeking an Incident & Escalation Manager to manage technology incidents, ensuring quick restoration of services. The role requires strong analytical and communication skills, and proficiency with Service Now.

Responsibilities include managing the incident response process, facilitating resolution of critical incidents, and collaborating with technical teams. Candidates must possess 3-5 years of customer service experience and knowledge of ITIL frameworks. The position offers remote working opportunities.

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