Partner Success Program Manage

Partner Success Program Manager

Remote‑first Company. This role focuses on partner onboarding, launch execution, and sustained success across our partner ecosystem.

• Drive on‑time execution for complex, high‑visibility partner implementations.
• Serve as program manager for cross‑functional partner initiatives and process improvement.
• Act as the primary program manager for key strategic partners, ensuring successful launch execution and ongoing operational health.
• Establish and enforce a documented, stage‑gated onboarding program that supports consistent delivery across the portfolio.
• Maintain a single trusted view of the partner operations backlog, tracking status, stage, dependency, and risk.
• Partner with leadership to sequence work, enforce work‑in‑progress limits, surface trade‑offs, and reduce average onboarding duration.
• Create and own a clear communication cadence for the Corporate Development team, including regular updates on priorities, launch progress, risks, and milestones.
• Translate operational activity into executive‑ready reporting that highlights business impact, partner outcomes, and decision points.
• Run structured root‑cause analyses for launches that slip and convert findings into durable process improvements.
• Build and maintain reporting and dashboards that quantify throughput, cycle time, impact, and risk.
• Standardize artifacts and identify automation opportunities, such as automated readiness checks, runbooks, and communication templates.
• Promote a culture of accountability, continuous improvement, and best practices across the partner success portfolio.

• Bachelor’s degree in Business, Computer Science, Finance, or a related field.
• 6+ years of experience optimizing processes within a fast‑paced technology or financial services environment.
• Experience managing complex, cross‑functional programs with clear ownership of timelines, dependencies, risks, and outcomes.
• Strong analytical and problem‑solving skills with a track record of using data to identify bottlenecks and improve operational execution.
• Proven ability to manage backlogs, coordinate stakeholders, and improve throughput across a portfolio of work.
• Experience in an Agile/Scrum environment, including facilitating planning activities and managing work in Jira and Confluence, and other planning tools such as Smartsheet.
• Excellent written and verbal communication skills, with the ability to communicate priorities, progress, and risks across all levels.
• Strong executive communication and stakeholder‑management skills, including influencing without direct authority.
• Experience supporting partner onboarding, implementation, customer success, or lifecycle program management in a SaaS, fintech, or financial services environment.
• Exposure to digital banking, core/fintech integrations, or API/SDK‑based partner platforms.
• Desired: PMP, Agile/Scrum, or comparable program‑management certification.
• Desired:
  Lean Six Sigma Green Belt or Black Belt.
• Desired:
  Experience using AI tools for data analysis, reporting, and process automation.

Salary range: $108,000–$135,000.

Remote‑first company; most positions can work from anywhere in the U.S.

Work Authorization:
We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the U.S. for full‑time employment.

Alkami Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.