IT Operations and Endpoint Specialist

Position Available (Immediately)

IT Operations and Endpoint Specialist

Director of IT

Blach Construction is seeking a technically strong and service-oriented IT Operations & Endpoint Specialist to join our growing IT team. This role blends Tier 1/2 help desk support with endpoint management, IT asset administration, Microsoft 365 administration, workforce onboarding/offboarding, and hands‑on participation in technology projects. The ideal candidate is comfortable managing daily support needs while also taking ownership of operational systems such as Microsoft Intune, Zoom Rooms, and business software implementations.

This role will also support Blach's adoption of AI tools and emerging technologies in a practical, secure, and well‑documented way.

• Provide Tier 1 and Tier 2 help desk support for Blach employees across office, field, jobsite, and remote environments
• Support a Windows, macOS, iPad, Microsoft 365, Zoom, and SaaS‑based business environment
• Manage incidents and service requests through Freshdesk in alignment with established SLAs, escalation procedures, and response standards
• Troubleshoot hardware, software, mobile device, printer/copier, network connectivity, and business application issues
• Support implementation, configuration, and ongoing administration of Microsoft Intune for modern endpoint management
• Manage Windows PCs, Macs, and iPads through standardized enrollment, compliance, application deployment, patching, and lifecycle processes
• Own and maintain accurate IT asset inventory, including tracking device assignments, warranty status, refresh cycles, and available stock
• Coordinate workforce onboarding and offboarding, including account setup, device provisioning, application access, and data/access recovery
• Support Microsoft 365 and Exchange Online administration, including user accounts, licensing, groups, mailboxes, and tenant settings
• Support Microsoft Entra /Azure Active Directory user administration, group assignments, and access management
• Configure, support, and maintain Zoom Rooms, conference room technology, and the company copier/printer fleet
• Support technology provisioning for remote jobsites and field teams, including connectivity, endpoints, and collaboration tools
• Lead or coordinate IT projects and business software implementations from requirements gathering through go‑live and post‑launch support
• Serve as a liaison between business teams and IT to translate operational needs into practical, secure, and supportable technology solutions
• Support business platforms including CMiC, Egnyte, Manage Engine, Autodesk Construction Cloud, Verkada, Palo Alto Networks, and Zoom
• Support Blach's adoption of AI tools — including Microsoft Copilot and Anthropic Claude — and help users apply them responsibly and effectively
• Create and maintain SOPs, runbooks, knowledge base articles, and process documentation for repeatable IT procedures
• Identify recurring issues and recommend process, training, automation, or platform improvements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred; equivalent combinations of experience and certifications will be considered
• 3+ years of progressive IT support, endpoint management, or systems administration experience, preferably in a mid‑sized company environment (150–500 users)
• Proven ability to balance structured project work with daily support demands in a fast‑paced environment
• Hands‑on experience with Windows, macOS, iPads, mobile devices, and common business peripherals and applications
• Experience with Microsoft 365 and Exchange Online administration
• Familiarity with Microsoft Intune, endpoint management, device compliance, and application deployment practices
• Familiarity with Microsoft Entra /Azure Active Directory, user administration, groups, and access management
• Experience with help desk ticketing systems, IT asset management, user onboarding/offboarding, and SOP development
• Familiarity with SaaS administration, basic networking, identity management, SSO, and SCIM concepts
• Strong communicator with the ability to…