Clinical Service Desk Helpdesk; EMR Systems Associate - Remote

NTT DATA's client is seeking a Clinical Service Desk Helpdesk Associate to join their team in Bowling Green, KY (remote).

• All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. Account specific training is conducted during day shift hours, regardless of assigned shift.

• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.
• Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality.
• Track and document the appropriate comments and close or elevate the incident tickets and related issues in a timely manner.
• Drive resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
• Ensure a quiet, private workspace with high speed, wired internet.
• Have a working cell phone for manager communication and Two-Factor Authentication.

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service.

The starting hourly range for this remote role is $25.00/Hour. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

• Medical, dental, and vision insurance
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.