Technical Requirements Analyst; Remote

Future Need - Actively Interviewing

Location:

Remote in any United States jurisdiction not excluded from this job advertisement

Enable precision and clarity in the delivery of a mission‑critical Department of Veterans Affairs (VA) cloud platform. As the Technical Requirements Analyst, you will support the intake, documentation, analysis, and tracking of platform requirements and service requests.

The Technical Requirements Analyst is responsible for requirements and service request management, capabilities documentation, and platform dependency tracking.

5 years of experience in technical requirements management and analysis

Bachelor's Degree in information technology, business administration, systems engineering, or related field

• Excellent ability to support backlog grooming and sprint planning with well‑formed requirements
• Excellent experience establishing and managing service request intake processes using Jira
• Excellent experience documenting policies and procedures for requirements processing in a federal environment
• Excellent ability to track, measure, and report service request response times against defined service level agreement (SLA) standards
• Excellent experience developing and maintaining comprehensive capabilities and services documentation including points of contact, governing standards, service descriptions, and operational expectations
• Excellent ability to develop and maintain platform dependency lists identifying escalation procedures, governing standards, and operational expectations for all platform dependencies
• Above average ability to develop and deliver stakeholder training on service request intake procedures and communication processes
• Working knowledge of SAFe Agile ceremonies and their relationship to requirements management
• Experience supporting federal government programs and enterprise‑scale applications operating in cloud‑based or hybrid environments
• Excellent verbal and written communication skills

• Assignment Location – Remote
• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Typing, communicating, repetitive motions
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting
• Inside environmental conditions with protection from outside elements

• Active Federal Civilian Public Trust clearance
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

• Establish, implement, maintain, and document VA‑approved policies and procedures ensuring all requirements and service requests are processed through Jira
• Reduce barriers and complexity for stakeholders requesting assistance
• Monitor and track all service request response times against SLA standards
• Produce weekly Requirements and Service Request Response Time and Trend Reports, identifying all requests that failed to meet minimum standards on the first page
• Provide stakeholder training at least once per Program Increment (PI) on requirements and service request intake procedures and expectations
• Track and report production availability and reachability metrics against SLA requirements
• Support the development and delivery of the Capabilities and Services Document
• Identify points of contact, governing standards, service descriptions, and operational expectations for capabilities and services
• Support the development and delivery of the Platform Dependency List
• Maintain sufficient analytical capacity to support ad‑hoc data collection, analysis, and reporting requests within Government‑defined timelines
• Contribute to Weekly Progress Reports and the Monthly Deliverables Report with requirements‑related data, SLA compliance status, and service request metrics

The annual projected pay range for this position is $79,203 – $111,350 with consideration given to qualification, experience, job responsibilities, and geographic location.

• Medical, dental, vision and prescription drug coverage for you and your family
• Life Insurance, short‑term disability, and long‑term disability paid for by the Company
• Supplemental coverages including Accident, Critical Illness, and Hospital
• Additional Life insurance coverage for you and your dependents
• 401(k) plan with various options to select based on your retirement goals

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

We participate in the E‑Verify program.