Customer Support Specialist​/Remote Care Technician

Job Title: Customer Support Specialist/Remote Care Technician I

Location: 387 NW Technology Circle Suite 500 Atlanta, GA 30313

Duration: 12 Months

Work Arrangement: 100% Onsite

Pay Range: $28 - $31 per hour (W2)

We are seeking a Technician I, Remote Care to join the Remote Care Technical Support team. This role supports patients by handling inbound and outbound calls, troubleshooting equipment-related issues, processing replacement equipment orders, and accurately documenting all interactions. This is a fast-paced, customer-focused position that requires strong communication skills, attention to detail, technical aptitude, and the ability to multitask effectively while supporting patients.

Full training and phone mentoring will be provided.

• Handle inbound and outbound patient support calls.
• Troubleshoot equipment and technical issues over the phone.
• Process replacement equipment orders.
• Accurately document calls and enter data into internal systems.
• Protect and handle patient information in accordance with company policies and procedures.
• Provide excellent customer service while assisting patients with questions and concerns.
• Navigate multiple systems while maintaining accurate documentation.
• Collaborate with clinical, IT, field, and support teams to resolve issues.
• Follow established processes and maintain productivity in a high-volume call environment.

• High School Diploma or equivalent
• Strong computer and data entry skills
• Excellent customer service and communication skills
• Ability to multitask and work efficiently under pressure
• Technical troubleshooting aptitude
• Ability to work in a fast-paced call center environment

• Bachelor's Degree preferred
• Associate Degree with 3–5 years of related experience considered
• 1–2 years of customer support, technical support, operational support, or medical-related experience
• Medical or healthcare industry experience preferred
• Bilingual (Spanish) preferred but not required

• High-volume patient support call center
• Fast-paced and team-oriented environment
• Requires strong listening skills, professionalism, and attention to detail
• Supports the CardioMEMS Remote Care team

We are looking for candidates who are eligible to work with any employers without sponsorship.