Server Support Engineer - REMOTE

Server Support Engineer – Remote (Healthcare Industry)

We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux, and VMware.

• Provide remote L1/L2 technical support via phone, email, and chat.
• Troubleshoot hardware and software incidents in enterprise environments.
• Investigate problems in Windows Server, Linux, and VMware environments.
• Analyze system behavior, identify causes, and provide technical solutions.
• Assist customers in server configuration, installation, and administration processes.
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex technical cases.

• 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably within the healthcare industry.
• Basic knowledge of enterprise server architecture and hardware components.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
• Experience with troubleshooting and incident management processes.
• Analytical thinking and good problem-solving skills.
• Ability to work independently in a dynamic technical environment.
• Knowledge of virtualization concepts relevant to healthcare technologies.

• Certifications such as CompTIA A+, Server+, or similar technical certifications.
• Prior experience supporting enterprise-level environments.

As set forth in CGS (Computer Generated Solutions Inc.)’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We invite applicants to share their demographic background for reporting purposes. The law requires us to provide equal employment opportunity to qualified people with disabilities.

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury