Associate Principal Business Systems Analyst; Worcester OR REMOTE

Associate Principal Business Systems Analyst (WORCESTER OR REMOTE)

Worcester, MA, USA

Posted Friday, June 26, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our IT Core Services team is currently seeking an Associate Principal Business Systems Analyst in our Worcester, MA office with a Hybrid/Flex work arrangement or remote work location. This is a full‑time, exempt role.

The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms.

They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. Some specialist roles include Business Process Analyst, Data Analyst, Business Rules Analyst, and Functional Analyst. The BSA typically works on projects integrating business processes, business rules and business data with technology to meet business requirements.

Collaborate with business partners to understand business requirements and establish solutions.

Partner with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develop business and technical requirements in alignment with the system goals/capabilities across multiple platforms with increasing strategic depth of knowledge.

Has responsibility for creating and may lead a team in creation of business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques.

Works independently and actively mentors other team members on the following activities:

• Understanding system interdependencies and evaluates impact with project teams during all phases of a project.
• Building standards, processes and procedures, and guidelines for project team members.

May lead technical groups in revising logic for performance efficiency.

May lead system and user acceptance testing efforts.

• Performs work across multiple initiatives and processes.
• Performs work in support of processes that include integrated business/technical solutions that span across departments, lines of business, and/or products.
• Serves as a subject matter expert and may serve as a lead on projects of large scope.
• Has an understanding of and an ability to apply knowledge of multiple systems within Hanover’s technology portfolio.

Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project.

Ability to work effectively with cross functional teams.

Apply operational level thinking when developing business solutions.

Experience with multiple types of the following data management activities:

• Data mapping
• Data modeling
• Data queries and Analysis
• Data Profiling
• Data Integration
• Defining business/transformation rules in support of Data Migration

Experience in understanding database types and the associated components:

• Stored Procedures
• Stored Functions
• Packages
• Triggers

Proven ability to mentor others.

Displays proficiency in at least one of the specialization areas (Functional, Data, Decision, UX, and Business Rules).

• Good communication skills (oral and written)
• Good interpersonal skills
• Good facilitation, negotiation and consensus building skills
• Detail oriented and committed to…