Banking Back Office Operations Analyst

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We're looking for a motivated Banking Back Office Operations Analyst who loves to travel and is excited to join our dynamic team. In this role, you'll serve as a key liaison between our bank clients and the software installation team, traveling across the country to support the implementation of new or enhanced software applications across areas such as Deposit Operations, General Ledger, and Loan Operations.

You'll guide clients through every stage of the process—from preinstallation planning and coordination, to hands on installation, training, and post-installation support. This role requires extensive overnight travel throughout the United States and is perfect for someone who thrives in a client‑facing environment and enjoys being on the move.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Birmingham AL, Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville KY;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Implement, design, and provide training for Jack Henry banking software applications, including Loan Operations, General Ledger, and Deposit Operations.
• Consult with banking clients to design parameter sets, validate data conversions, and deliver training on application functionality.
• Analyze customers’ existing products and business processes, mapping them to Jack Henry software solutions.
• Prepare clients for installation, guide them through the setup process, and provide post‑installation training and support.
• Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software.
• Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities.
• Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems.
• Provide software support by answering questions related to system functions, features, and usage‑both remotely and on‑site.
• Maintain consistent and effective communication with customers throughout the entire project or case lifecycle.
• Identify, track, and ensure proper resolution of customer issues; maintain issue lists and route items to appropriate personnel.
• Prepare training materials and documentation for customers and internal team members.
• Perform other job duties as assigned.

• Minimum of 18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations.

• Position requires 50-60% travel for software implementations, typically 1-2 trips per month, with each trip lasting 5-9 days; all travel expenses (airfare, meals, lodging, and transportation) are covered by the company.
• Ability to work extended hours, including nights and weekends, as needed.

• Previous bank data conversion experience.
• Silverlake or 20/20 experience.
• Bachelor’s degree within Finance or Accounting.

If you got…