Telecommunications Network Engineer

Telecommunications Network Engineer

SYSTEMTEC is seeking a Telecommunications Network Engineer for a on-site opportunity for candidates in Columbia, SC. Candidate will serve as a technical leader responsible for designing, implementing, and supporting enterprise contact center and voice communication solutions across both traditional and cloud-based platforms. This role will collaborate with business and technical stakeholders to enhance customer communication capabilities, improve platform reliability, and contribute to modernization initiatives involving next-generation contact center technologies.

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent combinations of education and experience will be considered.
• Minimum of 8 years of experience supporting telecommunications, VoIP, unified communications, or contact center environments.
• Strong hands-on experience administering and engineering enterprise contact center platforms.
• Experience configuring and supporting call routing, IVR applications, call flows, vectors, and voice infrastructure solutions.
• Experience working with cloud-based Contact Center as a Service (CCaaS) platforms, including Genesys Cloud or comparable technologies.
• Proficiency with scripting or development languages such as JavaScript, Python, or Node.js.
• Familiarity with Git-based source control platforms, IT service management tools, and cloud technologies.
• Strong understanding of networking concepts including LAN, WAN, SD-WAN, VPN connectivity, and cloud networking fundamentals.
• Excellent communication, documentation, troubleshooting, and stakeholder engagement skills.

• Experience with Genesys Cloud architecture, administration, or development.
• Relevant contact center or cloud communications certifications.
• Experience leading contact center transformation, migration, or modernization initiatives.
• Knowledge of workflow design, process mapping, and technical diagramming tools.
• Experience integrating contact center platforms with enterprise applications and services.
• Ability to mentor junior engineers and provide technical leadership across projects.
• Exposure to cloud-native communications technologies and automation solutions.

• Design, configure, and maintain enterprise contact center solutions, including voice routing, IVR workflows, and customer interaction platforms.
• Support cloud-based contact center technologies and assist with platform integrations, enhancements, and modernization initiatives.
• Develop and maintain automation, scripting, and customization solutions to improve operational efficiency and user experience.
• Partner with business stakeholders, architects, and infrastructure teams to gather requirements, develop technical solutions, and support project delivery.
• Troubleshoot and resolve complex telecommunications, routing, and platform-related issues while ensuring service reliability and performance.
• Create and maintain technical documentation, solution designs, workflow diagrams, and operational procedures to support ongoing platform management.

Work Location:

Hybrid work arrangement with onsite attendance required Tuesday through Thursday and remote work available Monday and Friday, along with additional onsite support as needed. Candidates should be available for occasional after-hours support and participation in an on-call rotation when required.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.

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* Please note:

SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.