ServiceNow Platform Administrator; Remote

Servicenow Platform Administrator

Tier One Technologies is seeking a certified Service Now Platform Administrator to support our US Government client.

This remote contract-to-hire position will be located in Raleigh, NC.

SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

• Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirements.
• Administer users, groups, roles, ACLs, and overall platform configuration.
• Manage platform updates, patches, releases, instance clone activities, and upgrades.
• Monitor platform performance, instance health, and Service Now emails and incident tickets requesting technical assistance.
• Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB.
• Perform monthly Service Now SOX audit activities as defined by the company.
• Maintain Service Now foundation data and ensure data quality.
• Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed.
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews.
• Confirm that all configurations conform to company's standards.
• Implement assigned Change Requests.
• Perform CAT/functionality tests prior to production implementations.
• Support system interfaces, eBonding, and internal services (e.g., eAccess).
• Coordinate and support integration between Service Now and other enterprise systems.
• Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
• Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.
• Provide administration and operations support across the full Service Now suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management.
• Provide Change Management administration, oversight, and operational support.
• Perform Risk Management oversight.
• Unit test systems and provide SIT/CAT plans and assistance.
• Support Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Document and verify that all work meets company's standards.
• Act as an escalation point for Service Now support for end-user inquiries and consultation.
• Perform application and end-user support; serve as a Service Now Subject Matter Expert (SME).
• Provide Service Now education and training to end users and stakeholders.
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Provide new development requirements as needed.

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
• 8+ years of experience in IT support, systems administration, or a related technical field.
• Current Service Now System Administrator certification is required.
• ITIL certification is preferred.
• Hands-on experience with core Service Now modules, including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and CMDB (Configuration Management Database).
• Experience administering the Service Now platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between Service Now and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and Service Now development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Knowledge and experience with SDLC…