Field Service Technician

Field Service Technician

The Field Service Technician provides first and second level hands on support of the entire division's IT environment. Works closely with end users and divisional leadership to ensure division's IT needs and concerns are being addressed, and collaborates with Regional leaders to promote divisional needs to Home Office support teams.

What you will do:

• Installs new software, hardware and peripheral components, such as monitors, keyboards, and printers for customers. following defined processes or installation specifications.
• Responds to client's inquiries concerning systems operations, including diagnosing system hardware, software, and operator problems
• Performs warranty repairs on all desktop and laptop computers.
• Recommends or performs remedial actions to correct problems based on knowledge of system operation.
• Provides hardware support, limited to simple diagnostic troubleshooting of printers, warehouse and transportation (Transpro) handheld devices and the ability to utilize 2nd level support and/or vendors for repairs.
• Performs first level diagnostics & troubleshooting of network issues (connectivity, WiFi)
• Performs Network cabling, punch-downs and jack installation per Network standards
• Assists with racking and installing networking hardware per Network team instructions
• Performs racking and installation of servers and other IT hardware into network racks/cabinets per support team instructions
• Escalates divisional outages or impairments using defined communication processes and procedures.
• Serves as secondary division liaison in information systems management initiatives.
• Provides a second line of support to internal GFS customers. Provides solutions to hardware and software issues.
• Maintains appropriate technology spare pool.
• Enforces divisional compliance of Grand Rapids technology standards.
• Maintains peer relationships in the field to share issues and ideas.
• Provides on-call and weekend support as needed
• Performs other duties and responsibilities as assigned.

When you will work:

• Monday to Friday, 8am to 5pm
• Onsite 5 days/week

What you'll bring to the table:

• Must obtain CompTIA A+ certification within 12 months of hire.
• Must complete the CNET Low Voltage cable Installer certification within 12 months.
• Must become Lenovo and Dell warranty certified within 12 months of hire.
• Three years previous personal computer and peripheral experience or an equivalent combination of education, training, and experience required.
• Must be able to provide Network and server support.
• Must have innovation, creativity, and problem solving skills.
• Time management skills
• Organizational, written and verbal communication skills.
• Able to manage change and conflict and collaborate with team.
• Maintains knowledge of current trends and developments in the field.
• Must be able to manage multiple projects simultaneously
• Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to  and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.