Physical Demands

Job Title

Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.

Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.

Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.

Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.

Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.

Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution.

Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.

Perform user access provisioning, including new user account establishment and access permission updates.

Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.

Schedule, monitor, and troubleshoot issues with batch processes.

Perform ad-hoc data queries and generate ad-hoc reports.

Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.

Handle sensitive and confidential information in an appropriate manner.

Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.

Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.

Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.

Perform related duties and projects as assigned.

The work environment will be mostly a hybrid approach, with a combination of one (1) to two (2) days on-site and remote work.

Work during communicated peak periods and not to exceed 40 hours in a week. During peak periods, work assignments may have varied start / end times, and may include weekends.

The ability to travel to and work from various client facilities within a 15-mile radius from Downtown Boston. The client will not facilitate or provide transportation or transportation allowance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans