Technical Monitoring Analyst Job Floral Park New York USA,IT/Tech

Technical Monitoring Analyst

We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.

We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments!

We are seeking a proactive and customer-oriented Technical Monitoring Analyst to join our team. This role will be responsible for gathering and tracking operational requirements and incidents, monitoring client health, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong analytical skills and a desire to provide top-notch technical support. This role includes night shifts.

Key Responsibilities:

Monitoring & Detection
Alert & Incident Management
Escalation & Coordination
Support & Communication
Operational Validation
Merchant Operations
Reporting & Documentation
Knowledge Adoption

Requirements:

Required Knowledge
Technical Skills
Preferred Tools Experience

Language Requirements

English proficiency at an A2–B1 (Basic to Intermediate) level.

What will you find when you join DEUNA?

A multicultural team distributed throughout LATAM
Dynamism, agility and constant innovation
Being part of a high-impact solution for an entire region
The best tools and technology to operate
Being part of the startup culture.
We are in full expansion!

Benefits:

Vacations and additional PTO
Remote work from anywhere
Economic support for internet and cell phone line
We all own DEUNA, we offer stock options
Multidisciplinary, diverse and dynamic team
Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.